Redressal of complaints /Grievances

We at Bank of India are committed to serve you, & making your banking experience a rewarding one at our bank. However, should you see any deficiency in our services, you may feel free to lodge your complaint with us. We ensure prompt redressal of all complaints and use it for effecting necessary changes to improve the services further.

The procedure for complaint registering is given below for your ready reference.

a) Incase of any complaints the complainant may first meet the Branch Manager for immediate redressal.

b) If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Zonal Manager concerned. The name, designation, address, telephone Numbers/Fax numbers of the concerned Zonal Managers are available in our Bank’s website.

c) In case the complaint pertains to Card Products, you may also contact on the following telephone numbers:

(i) For delivery of Cards- 022-22682033, 22682037
(ii) Charge Back claim- 022-22682038, 22682039, 22682033
(iii) Fax -022-22682042, 22682043

d) For attending to Customer’s grievances, an exclusive Customer Grievance Redressal Cell attached to General Operations Department at Head Office headed by an Assistant General Manager who is the Nodal Officer for public grievances has been set up to monitor the redressal of complaints received from the customers. Complaints may be lodged on our website in the application form available on our website in the customer corner. Complaints may also be addressed on the e-mail Id given below to:

Shri Romesh Mirakhur
Asst. General Manager
Head Office, Star House
C-5, G-Block
Bandra Kurla Complex
Mumbai-400051
Telefax-022-66685616
E Mail: headoffice.csd@bankofindia.co.in

e) If the customer still feels unsatisfied with the responses received, he can address his complaint to the Bank’s Nodal Officer at Head Office designated to deal with customer complaints/ grievances giving full details of the case which may be addressed to:

Shri D.P Bhateja
General Manager
Head Office, Star House
C-5, G-Block
Bandra Kurla Complex
Mumbai-400051
Telephone numbers 022-66684450, Fax-022-66684789
E-mail: Headoffice.CSD@ bankofindia.co.in

f) Customers of the Bank can meet the Branch Manager/Zonal Manager/Sr. Executives of the Bank on the 15th of every month without any prior appointment (next working day, if it happens to be Saturday or Holiday) and discuss issues relating to their accounts /Banking transactions etc.

g) After exhausting all the above machinery /channels, if the customer is not satisfied, he may write to the Chairman & Managing Director of the Bank and even after this, if he is still not satisfied he is free to take recourse to the following :

(i) Directorate of Public Grievances, Government of India, Cabinet Secretariat Sansad Marg, New Delhi – 110 001.

(ii) The Banking Ombudsman located in State Capitals under the Banking Ombudsman Scheme – 2006.

(iii) The District Consumer Forums under Consumer Protection Act, 1985.


h) ANONYMOUS COMPLAINTS WILL NOT BE ENTERTAINED